CONDITIONS OF HIRE

1 Definitions and Interpretations

"The hirer" means the person, firm or company placing an order with the service provider.

"The service provider" means Orrell Mini Travel.

"The Service" means the service of transport as agreed at the time of booking.

2 Applications

2.1These conditions apply whether the contract has been made verbally or in writing.

2.2. The hirer warrants full authority of all passengers to enter into this contract on their behalf and to accept these conditions of hire.

2.3It is the hirer’s responsibility to read and check that the confirmation hire details are correct. If any alterations to the service are required, please notify the service provider immediately as this may affect the price given.

2.4Your booking is not confirmed (with exception of airport transfers) until the deposit as been received and cleared. 

3 Terms of Carriage

3.1 Prices are on the basis of the most direct route and in the information given by the Hirer. The route used will be at the discretion of the service provided unless the Hirer has requested a particular route.

3.2 The service provider’s prices are based on hirer being ready to travel at the booked time.

3.3 Apart from airports, waiting time is free for the first 5 minutes; thereafter you will be charged £60 per hour on the entire waiting time should the vehicle wait. Airports: 60 minutes free waiting time from the time of landing, thereafter you will be charged £60 per hour. (There is no additional charge for flight delays but delays are subject to availability).

3.4 Fares quoted are flat rates. Any additional set downs or pickups by the hirer will incur a charge dependant on actual distance (minimum £5.00 charge plus £5.00 per mile and subject to availability).

4 Payment

4.1 Deposits must be paid in advance by the time stated and are none refundable.

4.2 The remaining balance of your booking may to be settled in full on the outbound journey by cash. If you intend to pay by Bacs or credit/debit card this must be done in advance prior to your date of travel.

4.3 Account customers will be invoiced accordingly.

5 Cancellation by hirer

5.1Should the Hirer wish to cancel any service he/she should contact the service provider by phone/e-mail or in writing.

5.2.1Cancellation''s informed less than 24 hours prior to the time of outward travel charge incurred: Full price.

5.2.2 Cancellation''s informed 1 to 7 days prior to the time of outward travel charge incurred: 50% of quoted price or deposit whichever graterfor provision of service.

5.2.3 Cancellation''s informed 8 or more days prior to the time of outward travel charge incurred: 25% of quoted price or deposit whichever grater for provision of service.

6 Cancellation by service provider

6.1 In the event of unforeseen circumstances (including adverse weather and road conditions) beyond control of the service provider, by returning all monies paid and without further liability, cancel the contract.

6.2The Company reserves the right to cancel any booking giving 14 days notice.

7 Vehicle to be provided

7.1 The Company reserves the right to provide a larger vehicle than that specified at no additional charge unless any extra seats are used.

7.2 The Company reserved the right to substitute other vehicles (including those of other operators).

8 Conduct of passengers

8.1 It is the hirer’s responsibility to ensure all passengers within their party conduct themselves in a proper manner whilst on the vehicle.

8.2 The hirer will be responsible for any damage caused to the vehicle by passengers during the hire.

8.3 The driver reserves the right, in the interest of safety, to remove any passengers who behavior is unacceptable.

8.4 Passengers shall not smoke, eat or drink on board the vehicle.

8.5 In the event of a passenger being sick or any soiling on board the vehicle a cleaning fee of £60 must be paid for by the hirer.

9 Complaints

9.1 Any complaints in respect of the service should be made in writing to the service provider’s address within 14 days.